It's only been a few weeks since I last reached out to you to clarify the steps KLM has taken to protect its customers and staff from the Covid-19 outbreak.
Since then, our world and our lives have been subjected to unprecedented change and uncertainty. Our words then almost seem to pale into insignificance in the face of the new realities of today's world. The global Covid-19 pandemic has forced us to take further, decisive action in many areas. I would like to take this opportunity to inform you about these actions, and how we are preparing KLM for recovery in this new reality.
Repatriation
As I'm sure you'll understand, our absolute priority remains bringing our stranded customers back home to their families. In recent weeks, we've operated hundreds of repatriation flights, reuniting around a quarter of a million of Dutch and international travellers with their loved ones. We continue to work closely with the Dutch government, local embassies and international governments to achieve this important objective. Service & safety In response to the outbreak, some of our products and services have been temporarily suspended or reduced, and new processes have been introduced. We've initiated clear social distancing measures at Schiphol and our international airports and – whenever possible – during flights (passenger seating patterns). To reduce the number of interactions on board, we've also simplified our catering service. We've decided to keep the KLM Crown Lounge at Schiphol open, but with reduced opening hours and catering options. For the latest status updates and preventative measures, please see updates.klm.com. I realise that under the current circumstances, we're not in a position to serve you in the manner you may expect from KLM. However, it has been heartwarming to see so many messages of support from our customers all over the world. Our staff are fully committed and dedicated to providing the best possible service under any circumstances, and these messages strengthen our resolve. Our blue KLM hearts beat for you, our valued customer. | 
